Patient Experience & Scheduling Specialist

Mercy Physician Services, Inc.; Cedar Rapids (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Talent Tuesdays

Job summary

Mercy Cedar Rapids is seeking an experienced medical office administrator to support front desk operations and billing in a fast-paced clinic setting. You will answer calls, schedule appointments, collect payments, and document encounters in Epic with attention to accuracy and compliance.

Ideal candidates have a High School Diploma, 1 year of medical office experience, and strong communication skills to coordinate with patients and care teams. This role is day shift and on-site in Cedar Rapids.

Qualifications

• Word processing/computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).

Responsibilities

• Answers the telephone in a friendly, prompt and professional manner.
• Conveys messages accurately.
• Schedules and confirms patient visits according to procedures.
• Collects payments and balances at time of service using EPIC and Virtual Merchant.
• Maintains and balances cash drawer daily.
• Registers patients in Epic and collects demographic information.
• Handles routine billing questions and routes complex queries to financial counselor.
• Responds to medical record requests timely.

Skills

Word processing

Medical terminology

Medical coding

Effective communication

Insurance eligibility knowledge

Education

High School Diploma

Tools

EPIC

RightFax

Job description

Mercy Cedar Rapids is seeking an experienced medical office administrator to support front desk operations and billing in a fast-paced clinic setting. You will answer calls, schedule appointments, collect payments, and document encounters in Epic with attention to accuracy and compliance.

Ideal candidates have a High School Diploma, 1 year of medical office experience, and strong communication skills to coordinate with patients and care teams. This role is day shift and on-site in Cedar Rapids.