Patient Experience & Scheduling Lead

Peak Performance Physical Therapy, PLC; Lansing (MI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Peak Performance Physical Therapy, PLC is seeking a proactive front desk and administrative coordinator to enhance the patient experience in our outpatient clinic. You’ll greet patients, answer questions, schedule evaluations, collect insurance information, and ensure accurate records while upholding HIPAA and clinic policies.

In this fast-paced role you’ll own the appointment flow, reduce cancellations and no-shows, coordinate with providers and referral sources, and help patients understand

Qualifications

• High school diploma or equivalent.
• Previous customer service or administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable in a fast-paced environment.
• Proficient with computers and scheduling systems.

Responsibilities

• Be the first and last impression for Peak Performance patients.
• Own and maximize provider availability on the schedule.
• Confirm appointments and reduce cancellations and no-shows.
• Collect accurate demographic, insurance, referral, and billing information.
• Protect confidential patient information.
• Support clinic leadership in achieving operational goals.

Skills

Communication

Organization

Fast-paced work

Attention to detail

Scheduling systems

Ownership

Confidentiality

Customer service

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

EMR software

Scheduling software

Job description

Peak Performance Physical Therapy, PLC is seeking a proactive front desk and administrative coordinator to enhance the patient experience in our outpatient clinic. You’ll greet patients, answer questions, schedule evaluations, collect insurance information, and ensure accurate records while upholding HIPAA and clinic policies.

In this fast-paced role you’ll own the appointment flow, reduce cancellations and no-shows, coordinate with providers and referral sources, and help patients understand