Patient Experience Lead - Front Desk & Scheduling

Areté Health PT; Pineville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Arete Health PT seeks a Patient Experience Coordinator to deliver an exceptional front office experience and support back-end administrative tasks to drive collections and optimize scheduling for clinical efficiency and growth.

This role serves as the face of the clinic, welcoming patients with energy and empathy, while coordinating with clinicians to maximize adherence to the Plan of Care and maintain accurate EHR records.

Qualifications

• High emotional intelligence and interpersonal skills.
• Comfort discussing money with patients and handling finances.
• Strong organizational and time management abilities.
• Tech-savvy with EMR systems (Prompt or similar).
• Driven by KPIs and performance incentives.

Responsibilities

• Extreme hospitality and customer experience for every patient interaction.
• Serve as the primary contact for all patients and visitors.
• Create a warm, inviting, and professional front office and waiting area.
• Communicate scheduling and Plan of Care adherence to maximize therapy usage.
• Focus on collecting patient-owed balances before/during visits.
• Verify insurance and patient responsibility; explain costs clearly.
• Collect co-pays, deductibles, and outstanding balances at service time.
• Proactively follow up on balances via phone, text, and email.
• Optimize scheduling and ensure adherence to the full plan of care.
• Work with Clinic Director to maintain full schedules and gap-fill as needed.
• Ensure accurate data entry into the EHR and scheduling system.

Skills

Emotional intelligence

Financial diligence

Organizational skills

EMR systems fluency

KPIs & incentives

Tools

Prompt EMR

Job description

Arete Health PT seeks a Patient Experience Coordinator to deliver an exceptional front office experience and support back-end administrative tasks to drive collections and optimize scheduling for clinical efficiency and growth.

This role serves as the face of the clinic, welcoming patients with energy and empathy, while coordinating with clinicians to maximize adherence to the Plan of Care and maintain accurate EHR records.