Patient Care & Front Desk Coordinator

PRO~PT Physical Therapy; Fresno (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance (100% premium covered

Dental and Vision

Employer paid life insurance

Short-term disability

Critical illness

Hospital indemnity

Voluntary life insurance

401(k) with employer matching

Vacation and holidays

Job summary

PRO~PT Physical Therapy is seeking a Receptionist/Patient Care Coordinator to greet patients, schedule evaluations and follow-ups, and manage front-office tasks. You will verify insurance, collect copays, and maintain accurate records within HIPAA guidelines.

Fluency in English is preferred, with Spanish helpful for patient interactions. The role requires multitasking in a fast-paced clinic, excellent customer service, and proficient use of EHR and scheduling software.

Qualifications

• 2 years of experience as Medical Receptionist or in a healthcare role
• High School Diploma or equivalency required
• Basic computer skills in Google Workspace and Microsoft Office products

Responsibilities

• Welcome patients and visitors in a friendly and professional manner, providing assistance and direction as needed
• Check in patients for appointments, verify insurance coverage and collect copayments as needed
• Schedule follow-up appointments for patients
• Distribute and collect medical forms and patient information packets, ensuring completion and accuracy
• Document changes or cancellations in medical records and schedules
• Answer incoming calls, transfer calls, and provide information to callers
• Update referring clinics and Workers’ Compensation carriers with progress reports
• Maintain patient records with demographic, medical history, insurance, and appointment data ensuring HIPAA compliance
• Assist in other duties as needed (training dept., ordering supplies, etc.)

Skills

Bilingual English/Spanish

EHR systems familiarity

Medical terminology knowledge

Ability to work under pressure

Appointment scheduling software

Organizational skills

Customer service

Data entry accuracy

Confidential information handling

Observation and reporting of patient’s

Education

High School Diploma or equivalent

Tools

Google Workspace

Microsoft Office

Job description

PRO~PT Physical Therapy is seeking a Receptionist/Patient Care Coordinator to greet patients, schedule evaluations and follow-ups, and manage front-office tasks. You will verify insurance, collect copays, and maintain accurate records within HIPAA guidelines.

Fluency in English is preferred, with Spanish helpful for patient interactions. The role requires multitasking in a fast-paced clinic, excellent customer service, and proficient use of EHR and scheduling software.