Patient Experience & Scheduling Coordinator

Pacific Neuropsychiatric Specialists; Orange (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists is seeking a friendly, patient-focused front desk/medical assistant to welcome patients, collect copays, and manage scheduling. You will support providers, handle paperwork, and coordinate communications with insurance companies while maintaining a high-volume office environment.

The role requires strong communication, multitasking, and professional interaction across all staff levels.

Qualifications

• Must be friendly, outgoing, “people oriented”.
• Excellent communications skills, both written and oral.
• Telephone and computer skills.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.

Responsibilities

• Welcome all patients with an inviting and positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider's schedules are full and if there are openings call patients on the waitlist.
• Schedule and confirm appointments for existing patients.
• Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
• Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
• Answering and returning patient calls as well as responding to their voicemails in a timely manner.
• Being a team player who is willing to help when and where it is needed.
• Flexibility with locations if coverage is needed.
• Ability to handle a high volume office.

Skills

Friendly

People oriented

Excellent communications

Telephone skills

Computer skills

multitask / stress management

Math/computer basics

Professional interaction

Education

High School Diploma

College or college-equivalent education

Medical Assistant Certification (Preferred)

BLS/CPR Certification (Required)

Psychiatric practice experience recommended

Tools

Telephone

Computer

Job description

Pacific Neuropsychiatric Specialists is seeking a friendly, patient-focused front desk/medical assistant to welcome patients, collect copays, and manage scheduling. You will support providers, handle paperwork, and coordinate communications with insurance companies while maintaining a high-volume office environment.

The role requires strong communication, multitasking, and professional interaction across all staff levels.