Patient Experience & Scheduling Coordinator

Turnpaugh Health; Strasburg (Lancaster County); On-site; USD 36,000 - 52,000; Full time

Job summary

Turnpaugh Health is seeking a Patient Care Coordinator to be the friendly first contact for patients, both in person and virtually. You will coordinate appointments, process payments, and support providers to ensure a smooth patient experience.

The role emphasizes HIPAA-compliant record keeping, strong communication, and teamwork in a fast-paced medical office setting. Office coverage includes the Manheim location when needed.

Qualifications

• Excellent communication with patients, families, and teammates.
• Ability to organize tasks and manage multiple requests calmly.
• Desire to learn functional medicine principles and patient care workflows.
• Accurate data entry and basic cash handling experience.

Responsibilities

• Deliver outstanding customer service by phone, online, and in person.
• Coordinate patient appointments and check-in/check-out processes.
• Answer questions, provide guidance, and resolve concerns.
• Maintain accurate patient records with HIPAA compliance.
• Process payments and manage scheduling efficiently.
• Collaborate with providers to support patient care.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization

Multitasking

Problem solving

Teamwork

Professionalism

Attention to detail

Education

High school diploma

Associate or Bachelor degree preferred

Tools

EMR systems

Job description

Turnpaugh Health is seeking a Patient Care Coordinator to be the friendly first contact for patients, both in person and virtually. You will coordinate appointments, process payments, and support providers to ensure a smooth patient experience.

The role emphasizes HIPAA-compliant record keeping, strong communication, and teamwork in a fast-paced medical office setting. Office coverage includes the Manheim location when needed.