Patient Experience Coordinator

Turnpaugh Health; Manheim (PA); On-site; USD 36,000 - 56,000; Full time

Job summary

Turnpaugh Health in Manheim, PA seeks a Patient Care Coordinator to welcome patients in person or virtually and coordinate care across the practice. You will deliver exceptional service, answer questions, and support seamless scheduling while maintaining HIPAA-compliant records.

The ideal candidate is organized, personable, and detail-oriented with strong communication skills and a willingness to learn about functional medicine. Willingness to cover the Manheim office as needed.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and conflict resolution abilities.
• High level of organization with attention to detail.
• Demonstrated ability to follow up and follow through; proactive.

Responsibilities

• Deliver outstanding customer service by phone, online, and in person.
• Coordinate patient appointments and check-in/check-out processes.
• Answer patient questions and resolve concerns.
• Maintain accurate patient records with HIPAA compliance.
• Process payments and manage scheduling efficiently.
• Collaborate with providers and team members to support patient care.
• Contribute to a positive, supportive workplace culture.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Teamwork

Integrity

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

EMR systems

Job description

Turnpaugh Health in Manheim, PA seeks a Patient Care Coordinator to welcome patients in person or virtually and coordinate care across the practice. You will deliver exceptional service, answer questions, and support seamless scheduling while maintaining HIPAA-compliant records.

The ideal candidate is organized, personable, and detail-oriented with strong communication skills and a willingness to learn about functional medicine. Willingness to cover the Manheim office as needed.