Patient Experience & Scheduling Coordinator

MAC Physical Therapy Group LLC; Sterling (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

MAC Physical Therapy Group LLC, in Sterling, VA, seeks a non-clinical administrative support professional to join a physician office and ensure an excellent patient experience. You will handle phones, scheduling, and patient inquiries, contributing to a collaborative team focused on high-quality care.

You will coordinate appointments, assist with basic care coordination between departments, and support front-desk operations.

Qualifications

• High school diploma or GED required.
• Experience in office or healthcare support is a plus but not required.
• Strong communication and interpersonal abilities are essential.
• Comfortable using computers and entering data accurately.
• Basic understanding of medical terminology and scheduling software is helpful.

Responsibilities

• Serve as a friendly first point of contact for patients, responding to phone calls, emails, and in-person inquiries.
• Provide general information about clinic procedures, appointments, and services.
• Follow up on patient questions and direct issues to clinical or administrative staff as needed.
• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff.
• Confirm appointments and assist patients with rescheduling if needed.
• Assist with coordinating basic aspects of care between departments or providers.
• Enter and update patient information in electronic records accurately.
• Maintain accurate and confidential patient files in accordance with privacy standards.
• Assist with general office tasks, such as scanning, data entry, and assisting front-desk operations.
• Assist with basic verification of insurance information and direct patients to resources for questions.
• Help track follow-up care needs and communicate with patients to ensure continuity of care.

Skills

Communication skills

Interpersonal abilities

Data entry

Organizational skills

Customer service

Education

High School diploma or GED

Tools

Scheduling software

Electronic Health Records (EHR)

Job description

MAC Physical Therapy Group LLC, in Sterling, VA, seeks a non-clinical administrative support professional to join a physician office and ensure an excellent patient experience. You will handle phones, scheduling, and patient inquiries, contributing to a collaborative team focused on high-quality care.

You will coordinate appointments, assist with basic care coordination between departments, and support front-desk operations.