Patient Experience & Scheduling Lead

Socket.dev; Okemos (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Peak Performance Physical Therapy is seeking a front desk administrator to own the patient experience, manage scheduling, and handle administrative tasks with accuracy. You will greet patients, collect insurance info, answer questions, and route needs to the clinical team.

This role requires strong communication, organization, and a proactive attitude. The position offers a fast-paced environment, opportunities to improve the clinic's efficiency, and a measurable impact on patient care and

Qualifications

• High school diploma or equivalent.
• Experience in customer service, administrative, healthcare, or patient-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Comfortable working in a fast-paced environment.
• Strong attention to detail.
• Comfortable using computers and scheduling systems.
• Ability to handle difficult conversations professionally.
• Ability to protect confidential information.
• A strong sense of ownership and accountability.

Responsibilities

• Manage the patient experience from greeting to check-out.
• Own the schedule and maximize provider availability.
• Explain services, pricing, scheduling, and next steps to patients.
• Collect and verify demographic, insurance, referral, and billing information.
• Process patient payments accurately and maintain records.
• Protect patient confidentiality and follow HIPAA and policies.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem solving

Computer literacy

Education

High school diploma

Healthcare admin experience

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Peak Performance Physical Therapy is seeking a front desk administrator to own the patient experience, manage scheduling, and handle administrative tasks with accuracy. You will greet patients, collect insurance info, answer questions, and route needs to the clinical team.

This role requires strong communication, organization, and a proactive attitude. The position offers a fast-paced environment, opportunities to improve the clinic's efficiency, and a measurable impact on patient care and