Patient Experience Coordinator

US Physical Therapy; Mechanicsville (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental & vision insurance

401(k) with company support

Generous PTO

Employee Assistance Program (EAP)

Employee discount programs

Professional development & career;op

Job summary

Physical Therapy Solutions in the Richmond area seeks a Patient Care Coordinator to be the first contact for patients, coordinating scheduling, verifying benefits, and ensuring readiness for care through the treatment plan. You will liaise with insurers and the office team to maintain smooth patient flow.

The ideal candidate has at least 2 years in medical front office, strong communication, and organizational skills, plus proficiency with EMR and MS Office.

Qualifications

• Minimum of 2 years of medical front office experience in outpatient therapy or physician practice.
• Experience verifying insurance benefits and obtaining prior authorizations.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience with electronic medical records (EMR).
• Outstanding verbal and written communication skills.
• Excellent organizational and time management abilities.
• Dependable, self-motivated, adaptable to changing priorities.
• Positive attitude with a strong commitment to teamwork and patient-centered care.

Responsibilities

• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations prior to treatment.
• Obtain and track prior authorizations, referrals, and precertifications to ensure timely patient care.
• Communicate with insurance companies regarding authorization status, medical necessity requirements, and benefit questions.
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.
• Work closely with therapists and billing staff to ensure accurate documentation supports authorization and reimbursement requirements.
• Maintain thorough documentation of insurance communications and authorization activity within the electronic medical record.

Skills

Front desk experience

MS Office proficiency

EMR experience

Strong communication skills

Organizational skills

Team player

Patient-centered care

Dependable

Tools

EMR software

Microsoft Office (Word/Excel/Outlook)

Job description

Physical Therapy Solutions in the Richmond area seeks a Patient Care Coordinator to be the first contact for patients, coordinating scheduling, verifying benefits, and ensuring readiness for care through the treatment plan. You will liaise with insurers and the office team to maintain smooth patient flow.

The ideal candidate has at least 2 years in medical front office, strong communication, and organizational skills, plus proficiency with EMR and MS Office.