Patient Experience & Scheduling Coordinator

GI Alliance; Sterling (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance in Sterling, VA seeks a dedicated Medical Office Receptionist to greet patients, schedule appointments, and coordinate with providers in a fast-paced setting. You will manage calls, verify demographics and insurance, and maintain accurate EMR records for efficient patient flow across locations.

The role requires strong communication, multitasking, and organizational skills, with a focus on courteous, professional service and teamwork to support a seamless patient experience.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred.
• Two-three years of medical office experience.
• Experience in a fast-paced, high-volume doctors office.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager/administrator.
• Some travel required between multiple locations.

Skills

Multitasking

Communication

Phone etiquette

Scheduling

EMR familiarity

Professionalism

Teamwork

Time management

Problem solving

Attention to detail

Education

High school diploma or GED

Associates or Bachelor's Degree (preferred)

Tools

EMR software

Job description

GI Alliance in Sterling, VA seeks a dedicated Medical Office Receptionist to greet patients, schedule appointments, and coordinate with providers in a fast-paced setting. You will manage calls, verify demographics and insurance, and maintain accurate EMR records for efficient patient flow across locations.

The role requires strong communication, multitasking, and organizational skills, with a focus on courteous, professional service and teamwork to support a seamless patient experience.