Patient Access & Care Coordination Specialist

University of Utah Health Hospitals and Clinics; Salt Lake City (UT); On-site; AUD 60,000 - 75,000; Full time

Job summary

University of Utah Health is seeking a patient-focused coordinator to manage appointment journeys, coordinate across departments, and assist with pre/post-op care. The role involves handling patient inquiries, scheduling multiple appointments, and facilitating communications among patients, physicians, and clinical staff.

Responsibilities include processing payments, coordinating with insurers, and guiding patients through pre-procedure instructions, with moderate guidance and opportunities for

Qualifications

• Two (2) years of relevant experience in healthcare coordination or administrative role.
• Advanced knowledge of scheduling and referrals processes, preferably in Epic.
• Excellent communication and liaison skills.

Responsibilities

• Schedules and coordinates appointments, including potentially surgical and imaging procedures.
• Manages waitlists and adjusts appointment capacity across locations.
• Confirms appointments and provides pre-procedure instructions to patients.
• Reviews and validates patient records from external sources for completeness.
• Acts as liaison between patients, physicians, and staff during appointments and handles inquiries.
• Processes payments and reconciles daily financials, may manage insurer agreements.
• Coordinates surgical cases, schedules pre/post-op appointments, and arranges multidisciplinary care.
• Performs outreach for new patient visits and transfer-of-care scheduling.
• Provides general administrative support for the clinic.

Skills

Epic scheduling

Insurance verification

Multidisciplinary coordination

Microsoft Office

Communication skills

Job description

University of Utah Health is seeking a patient-focused coordinator to manage appointment journeys, coordinate across departments, and assist with pre/post-op care. The role involves handling patient inquiries, scheduling multiple appointments, and facilitating communications among patients, physicians, and clinical staff.

Responsibilities include processing payments, coordinating with insurers, and guiding patients through pre-procedure instructions, with moderate guidance and opportunities for