Patient Experience & Scheduling Coordinator

AbsoluteCARE Medical Center & Pharmacy

Cleveland (OH)

On-site

USD 25,000 - 28,000

Full time

2 days ago

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Job summary

AbsoluteCARE Medical Center & Pharmacy in Cleveland, OH is seeking an Office Coordination role to manage patient flow and front-desk duties. You will greet patients, collect and verify demographics, insurance information, and payments, and coordinate with the clinical team to support patient engagement.

The position requires strong customer service, data entry, and communication skills, with experience in EMR systems (eCW).

Qualifications

High School diploma or equivalent required.
2 years' experience in a similar role.
Experience with Patient Center Medical Home preferred.
Experience with eCW preferred.
Demonstrated passion to help improve healthcare delivery.
Ability to work with culturally diverse communities.
Excellent multi-tasking, organization and communication skills.
Team and customer service oriented.

Responsibilities

Provide excellent customer service when greeting and engaging patients and visitors.
Data collection and management: demographics, patient history, insurance, and financial information.
Check patients in and out for appointments in a timely manner.
Manage patient financial transactions and payment arrangements.
Verify insurance benefits and referral requirements.
Collect copays, coinsurance, and deductibles.
Daily reporting and coordination with clinical team to promote patient engagement.
Answer calls and route them appropriately.
Schedule and coordinate appointments for the multi-disciplinary team.
Distribute correspondence and manage office supplies.
Ensure accurate patient information in the practice management system.