Patient Services & Scheduling Coordinator

Family Practice & Counseling Services Network; Philadelphia (Philadelphia County); On-site; USD 33,000 - 48,000; Full time

Job summary

Family Practice & Counseling Services Network is seeking a Patient Service Representative to greet patients, verify insurance, schedule appointments, and support the front desk. This on-site role emphasizes excellent customer service and confidentiality in a healthcare setting.

You will work across three Philadelphia centers, handling calls, registrations, and payments with a trauma-informed, patient-first approach. Prior healthcare office experience is preferred.

Qualifications

• High School Diploma or GED is required.
• Customer service experience is essential.
• Experience in a healthcare office is preferred.
• Knowledge of insurance payors and patient eligibility verification is preferred.
• Knowledge of insurance carriers (MCO/Medicare/Medicaid) is preferred.

Responsibilities

• Greet and check in patients.
• Answer phones and route calls.
• Schedule appointments.
• Verify insurance and collect payments.
• Process patient requests in Phreesia Hub.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Organizational skills

Attention to detail

Multi-tasking

Confidentiality

Cultural competence

Education

High School Diploma/GED

Tools

Phreesia Hub

Microsoft Office

Job description

Family Practice & Counseling Services Network is seeking a Patient Service Representative to greet patients, verify insurance, schedule appointments, and support the front desk. This on-site role emphasizes excellent customer service and confidentiality in a healthcare setting.

You will work across three Philadelphia centers, handling calls, registrations, and payments with a trauma-informed, patient-first approach. Prior healthcare office experience is preferred.