Patient Care Concierge & Scheduler

Pnsoc; Long Beach (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists (PNS) is seeking a friendly front desk professional to welcome patients, collect copays, and coordinate scheduling. You will support providers by handling paperwork, insurance communications, and patient messages while maintaining a smooth, organized reception area.

The role requires strong communication, multitasking, and computer skills, with flexibility to cover different locations and high-volume days to ensure exceptional patient service.

Qualifications

• Friendly, outgoing, people-oriented demeanor.
• Excellent written and oral communication abilities.
• Proficient telephone and computer skills.
• Able to prioritize multiple tasks under stress in a changing environment.
• Intermediate math and computer skills.

Responsibilities

• Welcome patients with a positive attitude.
• Check in patients and collect copays.
• Check out patients and schedule follow-ups.
• Maintain full provider schedules and manage waitlist calls.
• Schedule/confirm appointments for existing patients.
• Assist providers with paperwork and insurance/mail correspondence.
• Relay patient messages to providers and communicate responses.
• Answer calls and voicemails promptly.
• Be a team player and cover locations as needed.
• Handle high-volume office efficiently.

Skills

People skills

Communication skills

Telephone skills

Multitasking

Computer skills

Education

High School Diploma

College or college-equivalent education

Medical Assistant Certification

BLS/CPR Certification

Job description

Pacific Neuropsychiatric Specialists (PNS) is seeking a friendly front desk professional to welcome patients, collect copays, and coordinate scheduling. You will support providers by handling paperwork, insurance communications, and patient messages while maintaining a smooth, organized reception area.

The role requires strong communication, multitasking, and computer skills, with flexibility to cover different locations and high-volume days to ensure exceptional patient service.