Patient Care Coordinator & Front Desk Specialist

Alina Community Center; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Alina Community Center is seeking a friendly Front Desk Receptionist / Patient Care Coordinator to join our family-oriented medical practice in New York. You will greet patients, schedule appointments, collect payments, and support the clinical team to ensure smooth front office operations.

This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Previous EMR and MS Office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or customer service role preferred.
• Familiar with EMR systems and MS Office.

Responsibilities

• Greet patients warmly upon arrival and provide excellent customer service.
• Answer, screen, and direct phone calls in a courteous and professional manner.
• Schedule appointments, reschedule, and manage cancellations.
• Verify and update patient demographic information and insurance details.
• Collect copayments and process payments accurately.
• Maintain a clean and organized reception area.
• Assist with patient check-in and check-out procedures.
• Provide patients with necessary forms and explain completion instructions.
• Ensure patients understand appointment procedures and any required documentation.
• Act as a liaison between patients and clinical staff to address inquiries or concerns.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Manage and maintain electronic medical records (EMR) accurately.
• Monitor and respond to emails and messages promptly.
• Ensure compliance with HIPAA and maintain patient confidentiality.
• Assist with office supply inventory and ordering.
• Support the team with additional clerical tasks as needed.

Skills

Interpersonal skills

Multitasking

Attention to detail

Compassionate care

Communication

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

We are seeking a friendly, organized, and detail-oriented individual to join our family and mental health practice as a Front Desk Receptionist / Patient Care Coordinator. This role is essential in creating a welcoming environment for patients, coordinating care, and ensuring efficient front office operations.

Key Responsibilities:

Front Desk Duties

• Greet patients warmly upon arrival and provide excellent customer service.
• Answer, screen, and direct phone calls in a courteous and professional manner.
• Schedule appointments, reschedule, and manage cancellations.
• Verify and update patient demographic information and insurance details.
• Collect copayments and process payments accurately.
• Maintain a clean and organized reception area.

Patient Care Coordination

• Assist with patient check-in and check-out procedures.
• Provide patients with necessary forms and explain completion instructions.
• Ensure patients understand appointment procedures and any required documentation.
• Act as a liaison between patients and clinical staff to address inquiries or concerns.
• Coordinate referrals, authorizations, and follow-up appointments as needed.

Administrative Tasks

• Manage and maintain electronic medical records (EMR) accurately.
• Monitor and respond to emails and messages promptly.
• Ensure compliance with HIPAA and maintain patient confidentiality.
• Assist with office supply inventory and ordering.
• Support the team with additional clerical tasks as needed.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year in a medical office or customer service role preferred.
• Proficient in EMR systems and Microsoft Office Suite.
• Familiarity with family or mental health services is a plus.

Skills & Abilities

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• High attention to detail and organizational skills.
• Compassionate and patient-centered approach.
• Problem-solving abilities and a proactive attitude.

Work Environment

• Professional medical office setting.
• Regular interaction with patients, families, and clinical staff.
• May require occasional evening or weekend shifts based on operational needs.