Medical Front Desk & Scheduling Specialist

Pnsoc; Orange (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Job summary

Pacific Neuropsychiatric Specialists (PNS) is seeking a Front Office Coordinator to be the first point of contact in a fast-paced mental health clinic. You will manage check-in/check-out, scheduling, benefits verification, and patient communications with professionalism and empathy.

The role requires prior medical front office experience, strong multitasking ability, and comfort handling high patient volumes. Competitive benefits and hourly compensation available.

Qualifications

• Experience in medical or behavioral health front office.
• Strong customer service and interpersonal skills.
• Clear verbal and written communication.
• Ability to manage high call volumes and patient traffic.
• Multitasking while maintaining accuracy.
• Proficient with computers and EHR systems.
• Professional demeanor with patients, providers, leadership.

Responsibilities

• Greet patients professionally and create a welcoming front office experience.
• Upload and verify demographic information.
• Manage new patient intake forms and questionnaires.
• Ensure required documentation is completed prior to visits.
• Collect copays and cash payments at time of service.
• Review balances and provide receipts as needed.
• Schedule follow-up appointments at check-out.
• Confirm upcoming appointments via outbound calls or messaging.
• Contact patients on waitlists to fill open provider slots.
• Answer incoming calls and respond to voicemails in a timely manner.
• Route patient questions or messages appropriately.
• Verify patient insurance benefits prior to visits.
• Identify eligibility issues and elevate as needed.
• Manage unreviewed documents within eCW.
• Handle fax intake, routing, and documentation.
• Maintain accurate and up-to-date patient records.
• Maintain front desk organization and workflow efficiency.
• Support clinic operations during high-volume periods.
• Float to other clinic locations when coverage is required.
• Collaborate with clinical and administrative staff as needed.

Skills

Medical front office

Customer service

Verbal and written communication

High call volume

Multitasking

EHR proficiency

Professional demeanor

Education

High School Diploma

1 year front office experience

eCW experience

BLS/CPR certification

Tools

eCW EHR

Job description

Pacific Neuropsychiatric Specialists (PNS) is seeking a Front Office Coordinator to be the first point of contact in a fast-paced mental health clinic. You will manage check-in/check-out, scheduling, benefits verification, and patient communications with professionalism and empathy.

The role requires prior medical front office experience, strong multitasking ability, and comfort handling high patient volumes. Competitive benefits and hourly compensation available.