Patient Experience & Scheduling Coordinator

Chestnut Dental; Needham (MA); On-site; USD 22,000 - 32,000; Full time

Job summary

Chestnut Dental in Needham, MA is seeking a Front Desk Coordinator to manage patient check-ins, scheduling, and payments in a friendly, team-oriented environment.

You will greet patients, handle calls, coordinate with clinicians, and support marketing and office tasks to ensure smooth daily operations. If you are reliable, patient-focused, and comfortable with insurance questions, join our experienced team.

Qualifications

• Experience at a front desk or receptionist role handling scheduling and payments.
• Ability to answer phones pleasantly and manage multiple tasks.
• Familiar with basic insurance questions and patient billing processes.
• Strong accuracy, efficiency and team orientation.

Responsibilities

• Greet patients and log them in, managing arrivals and inquiries.
• Schedule appointments, process charges, and post payments.
• Respond to calls with a courteous tone and handle multiple tasks.
• Explain financial arrangements and assist with insurance questions.
• Promote the practice and maintain referral systems.
• Coordinate with doctors and maintain office supplies.

Skills

Scheduling

Billing & payments

Customer service

Phone etiquette

Insurance questions

Job description

Chestnut Dental in Needham, MA is seeking a Front Desk Coordinator to manage patient check-ins, scheduling, and payments in a friendly, team-oriented environment.

You will greet patients, handle calls, coordinate with clinicians, and support marketing and office tasks to ensure smooth daily operations. If you are reliable, patient-focused, and comfortable with insurance questions, join our experienced team.