Dental Experience & Scheduling Specialist

Simply Dental; Webster (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance starting on yourfirst

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Consistent, set schedule (no weekends)

Job summary

Simply Dental is seeking a Patient Coordinator in Webster, MA to greet patients, manage scheduling, verify insurance, and support the clinical team. This front-office role emphasizes a welcoming environment, accurate record-keeping, and smooth patient flow from check-in to checkout.

The ideal candidate will handle insurance conversations, payment collection, and appointment follow-ups while maintaining HIPAA-compliant records and a professional front-office atmosphere.

Qualifications

• Experience in a dental office preferred.
• Knowledge of insurance verification and patient responsibility.
• Ability to manage a busy schedule in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit - from check-in to check-out - including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

Skills

Dental office experience

Strong communication skills

Customer service oriented

Verbal and written communication

Tools

Practice management software

Microsoft Office

Job description

Simply Dental is seeking a Patient Coordinator in Webster, MA to greet patients, manage scheduling, verify insurance, and support the clinical team. This front-office role emphasizes a welcoming environment, accurate record-keeping, and smooth patient flow from check-in to checkout.

The ideal candidate will handle insurance conversations, payment collection, and appointment follow-ups while maintaining HIPAA-compliant records and a professional front-office atmosphere.