Patient Experience & Scheduling Coordinator

Medical University of South Carolina; Mount Pleasant, Northern (SC, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking an on-site Registration Clerk to greet patients and families, collect and verify demographics and insurance details, and manage the registration and payment workflows to support clinic efficiency. You will engage with diverse care teams, handle appointments by phone or in person, and help ensure accurate information and strong patient experiences.

This role requires at least a high school diploma and customer service experience, with familiarity or

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to interpret and apply financial procedures and regulations preferred.
• Experience with hospital information systems or word processing is a plus.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

Medical University of South Carolina is seeking an on-site Registration Clerk to greet patients and families, collect and verify demographics and insurance details, and manage the registration and payment workflows to support clinic efficiency. You will engage with diverse care teams, handle appointments by phone or in person, and help ensure accurate information and strong patient experiences.

This role requires at least a high school diploma and customer service experience, with familiarity or