Patient Experience & Scheduling Coordinator

HearingLife; Midland (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 
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Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator in Midland, MI to be the friendly face of our clinics and ensure a top-notch patient experience. You will handle inbound/outbound calls, scheduling, intake, insurance verification, and daily office duties to support clinicians and patients.

Ideal candidates have 1–2 years in customer service or healthcare-adjacent roles, with strong communication and organizational skills.

Qualifications

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and EMR systems.

Responsibilities

• Act as the face of our retail clinics and ensure a positive patient experience.
• Support clinic in achieving revenue goals by attracting new patients and coordinating interactions.
• Manage administrative and operational tasks and keep HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

EMR software

Education

High school diploma or GED; Associate degree preferred

Job description

HearingLife is seeking a Patient Care Coordinator in Midland, MI to be the friendly face of our clinics and ensure a top-notch patient experience. You will handle inbound/outbound calls, scheduling, intake, insurance verification, and daily office duties to support clinicians and patients.

Ideal candidates have 1–2 years in customer service or healthcare-adjacent roles, with strong communication and organizational skills.