Patient Experience & Scheduling Coordinator

Hear Wright, Inc; Midland (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 0r

Job summary

HearingLife in Midland, MI is seeking a Patient Care Coordinator to be the face of our retail clinics. You will help patients hear better by delivering a warm, professional experience and supporting clinic operations to hit revenue goals.

Requirements include a high school diploma or GED and 1–2 years in customer service or administrative roles. You will manage calls, appointments, insurance information, and HIPAA compliance while contributing to a supportive team.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–2 years in customer service, administrative, or healthcare-related roles.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as the face of HearingLife clinics, delivering a positive patient experience.
• Support clinic operations to achieve revenue goals and attract new patients.
• Coordinate patient interactions and administrative tasks efficiently.
• Maintain HIPAA standards and manage insurance information and appointments.

Skills

Interpersonal communication

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife in Midland, MI is seeking a Patient Care Coordinator to be the face of our retail clinics. You will help patients hear better by delivering a warm, professional experience and supporting clinic operations to hit revenue goals.

Requirements include a high school diploma or GED and 1–2 years in customer service or administrative roles. You will manage calls, appointments, insurance information, and HIPAA compliance while contributing to a supportive team.