In-Person Patient Care Coordinator — Growth & Benefits

HearingLife; Homer Township (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Hearing Aids discount

Growth opportunities

Job summary

HearingLife is seeking a full-time Patient Care Coordinator in Midland, MI. You will be the friendly face of our clinics, handling patient intake, scheduling, insurance verification, and front-desk duties to ensure a smooth patient experience.

We offer competitive hourly pay, a monthly bonus opportunity, and comprehensive benefits, with growth paths including apprentice programs in hearing instrument specialization. The role emphasizes customer service, accuracy, and teamwork.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1-2 years of experience in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Skills

Interpersonal skills

Organizational skills

Time management

EMR software

Education

High school diploma / GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a full-time Patient Care Coordinator in Midland, MI. You will be the friendly face of our clinics, handling patient intake, scheduling, insurance verification, and front-desk duties to ensure a smooth patient experience.

We offer competitive hourly pay, a monthly bonus opportunity, and comprehensive benefits, with growth paths including apprentice programs in hearing instrument specialization. The role emphasizes customer service, accuracy, and teamwork.