Patient Care & Scheduling Specialist

HearingLife; Sonoma (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Hearing Aids discount for you and your

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support the clinic in achieving revenue goals by coordinating patient interactions, handling scheduling, insurance verification, and daily office tasks while delivering excellent customer service.

This role emphasizes HIPAA compliance, patient experience, and efficient office operations in a fast-paced environment, with ongoing onboarding and development opportunities.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years in customer service, administrative, or healthcare role.
• Excellent interpersonal and written communication skills.

Responsibilities

• Welcome patients and maintain high level of customer service.
• Answer 20–50 inbound/outbound calls per day.
• Schedule and confirm all patient appointments; verify insurance information.
• Manage patient interactions and basic administrative tasks to support clinic goals.

Skills

Strong interpersonal & communication

Organizational skills

Multitasking

Tech-savvy with EMR

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support the clinic in achieving revenue goals by coordinating patient interactions, handling scheduling, insurance verification, and daily office tasks while delivering excellent customer service.

This role emphasizes HIPAA compliance, patient experience, and efficient office operations in a fast-paced environment, with ongoing onboarding and development opportunities.