Patient Experience & Scheduling Coordinator

University of Southern California; Manhattan Beach (CA); On-site; USD 30,000 - 49,000; Full time

Job summary

The University of Southern California in Manhattan Beach is seeking an entry level Support Coordinator I to deliver exceptional customer service, manage patient-facing communications, and support clinic operations with accuracy and courtesy.

You will coordinate multi-specialty appointments, verify insurance and obtain authorizations, assist with registration and billing documentation, and serve as a trusted liaison between patients, caregivers and the clinical team, while maintaining

Qualifications

• Requires high school diploma or equivalent.
• Excellent phone and interpersonal skills required.
• Detail-oriented with ability to multitask.
• Proficient in Microsoft Office and medical office software.

Responsibilities

• Clerical scheduling and data entry into computer systems.
• Provide patient customer service and act as single point of contact.
• Coordinate with physicians, nurses, labs and staff.
• Assist with billing documentation and insurance verification.
• Support clinic manager with quality assurance and patient flow.

Skills

Phone etiquette

Interpersonal skills

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The University of Southern California in Manhattan Beach is seeking an entry level Support Coordinator I to deliver exceptional customer service, manage patient-facing communications, and support clinic operations with accuracy and courtesy.

You will coordinate multi-specialty appointments, verify insurance and obtain authorizations, assist with registration and billing documentation, and serve as a trusted liaison between patients, caregivers and the clinical team, while maintaining