Ambulatory Care Scheduler & Patient Experience Specialist

Keck Medicine of USC; Los Angeles (CA); On-site; USD 54,000 - 86,000; Full time

Job summary

Keck Medicine of USC in Newport Beach, CA is seeking a Support Coordinator II for the OC Rad Onc outpatient clinic. You will coordinate multiple appointments across multi-specialty services, manage patient communication, and support scheduling and billing processes to ensure smooth clinic flow and high patient satisfaction.

Ideal candidates have strong customer service, familiarity with medical office software, and the ability to work under pressure in a fast-paced ambulatory setting.

Qualifications

• High school or equivalent required.
• Experience in customer service, intake and scheduling.
• Strong English communication skills; ability to work under pressure.
• Familiarity with GE Centricity, Cerner, PBAR and scheduling systems.
• Ability to work independently and in a team.

Responsibilities

• Enter data accurately in computer systems and process referrals promptly.
• Coordinate multiple appointments across specialties and manage scheduling.
• Provide patient-focused customer service and financial counseling as needed.
• Communicate with care team and manage messages and reminders.
• Support onboarding and training as needed.

Skills

Customer service

Scheduling

Phone communication

Medical office experience

Multitasking

Education

Bachelor’s degree

CMA or Medical Assistant certification

Tools

GE Centricity Business

Cerner

PBAR

Job description

Keck Medicine of USC in Newport Beach, CA is seeking a Support Coordinator II for the OC Rad Onc outpatient clinic. You will coordinate multiple appointments across multi-specialty services, manage patient communication, and support scheduling and billing processes to ensure smooth clinic flow and high patient satisfaction.

Ideal candidates have strong customer service, familiarity with medical office software, and the ability to work under pressure in a fast-paced ambulatory setting.