Patient Experience & Clinic Scheduling Specialist

University of Southern California; Newport Beach (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

USC Care Medical Group in Newport Beach, CA is seeking a Support Coordinator II to help maintain smooth outpatient flow and coordinating multiple appointments across multi-specialty services, contributing to optimum patient satisfaction and clinic operations.

The role requires strong customer service, scheduling, and communication skills, with experience in medical office settings, including handling referrals, intake, billing support, and coordination with care teams.

Qualifications

• Demonstrated ability in customer service, intake and scheduling.
• Proven ability to handle referrals and scheduling efficiently.
• Excellent communication and teamwork in a clinic setting.
• Familiarity with medical terminology and scheduling systems.

Responsibilities

• Coordinate referrals and schedule multiple appointments across services.
• Enter patient information accurately into computer systems.
• Process insurance and billing-related documentation.
• Provide frontline customer service and act as liaison for patients.

Skills

Customer service

Scheduling

Phone support

Communication

Teamwork

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Outlook

Cerner

GE Centricity

PBAR

Job description

USC Care Medical Group in Newport Beach, CA is seeking a Support Coordinator II to help maintain smooth outpatient flow and coordinating multiple appointments across multi-specialty services, contributing to optimum patient satisfaction and clinic operations.

The role requires strong customer service, scheduling, and communication skills, with experience in medical office settings, including handling referrals, intake, billing support, and coordination with care teams.