Patient Experience & Scheduling Coordinator

Physicians East; Greenville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Physicians East is seeking a Patient Services Specialist in Greenville, NC. This role serves as the first point of contact for patients, delivering exceptional service and administrative support. Responsibilities include managing patient schedules, verifying insurance, and ensuring a positive experience.

Ideal candidates will have a high school diploma, customer service experience, and proficiency in EMR systems. Join a dedicated team striving to provide quality healthcare in Eastern North Carolina.

Qualifications

• 1–2 years of experience in healthcare or customer service preferred.
• Proficient in EMR systems such as Epic or NextGen.
• Knowledge of medical terminology and insurance processes is a plus.

Responsibilities

• Greet patients and visitors professionally.
• Schedule and manage appointments using EMR systems.
• Verify insurance eligibility and collect co-pays.
• Assist patients with forms and documentation.
• Maintain patient confidentiality and HIPAA regulations.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Some post-secondary education

Tools

Microsoft Office

Electronic Medical Records (EMR) systems

Job description

Physicians East is seeking a Patient Services Specialist in Greenville, NC. This role serves as the first point of contact for patients, delivering exceptional service and administrative support. Responsibilities include managing patient schedules, verifying insurance, and ensuring a positive experience.

Ideal candidates will have a high school diploma, customer service experience, and proficiency in EMR systems. Join a dedicated team striving to provide quality healthcare in Eastern North Carolina.