Patient Services Specialist

Physicians East; Greenville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Physicians East is seeking a Patient Services Specialist in Greenville, NC. This role serves as the first point of contact for patients, delivering exceptional service and administrative support. Responsibilities include managing patient schedules, verifying insurance, and ensuring a positive experience.

Ideal candidates will have a high school diploma, customer service experience, and proficiency in EMR systems. Join a dedicated team striving to provide quality healthcare in Eastern North Carolina.

Qualifications

• 1–2 years of experience in healthcare or customer service preferred.
• Proficient in EMR systems such as Epic or NextGen.
• Knowledge of medical terminology and insurance processes is a plus.

Responsibilities

• Greet patients and visitors professionally.
• Schedule and manage appointments using EMR systems.
• Verify insurance eligibility and collect co-pays.
• Assist patients with forms and documentation.
• Maintain patient confidentiality and HIPAA regulations.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Some post-secondary education

Tools

Microsoft Office

Electronic Medical Records (EMR) systems

Job description

Patient Services Specialist

Physicians East, P.A. is a team of skilled healthcare professionals united to deliver quality, cost‑efficient, comprehensive health care to the people of Eastern North Carolina.

About the Role

The Patient Services Specialist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The role includes greeting patients and visitors, scheduling appointments, managing patient records, verifying insurance, handling inquiries, and ensuring a positive, smooth, and efficient patient experience. Key duties include reception, appointment coordination, referral, unit, and procedure/surgical coordination.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Schedule, reschedule, and cancel appointments using electronic medical records (EMR) systems.
• Verify insurance eligibility and benefits; collect co‑pays and balances.
• Answer phone calls, respond to voicemails and emails promptly.
• Register new patients and update existing patient information.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Assist patients with forms and documentation.
• Coordinate with clinical staff to ensure timely patient flow.
• Resolve patient concerns or escalate issues as needed.
• Perform general office duties such as filing, faxing, scanning, and mail distribution.
• Maintain a clean and organized front desk and waiting area.
• Other duties as assigned by supervision.

Candidate Requirements

• High School diploma or equivalent required; some post‑secondary education strongly preferred.
• 1–2 years of experience in a healthcare, customer service, or front office role (preferred).
• Proficient in Microsoft Office programs and Electronic Medical Records (EMR) systems such as Epic or NextGen.
• Knowledge of medical terminology and insurance processes is a plus.
• Excellent communication and interpersonal skills required.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and excellent organizational skills.
• Bilingual is a plus.
• Strong problem‑solving and analytical skills required.
• Ability to work independently and as part of a team required.
• Strong organizational and time‑management skills required.

Location & Commitments

Front Office/Patient Services at one of our practice locations.

Roles available: Full‑time/Part‑time, Night and Weekend. Occasional overtime may be required to ensure tasks and/or projects are completed in a timely manner.

Supervision Received

Reports to the Operations Manager/Director of Operations.

Supervision Exercised

None.

Typical Physical Demands

• Ability to sit, stand, and walk for extended periods.
• Manual dexterity for typing and computer work.
• Occasionally lift up to 25 pounds.

Typical Working Conditions

• Work is primarily in a medical office or clinic setting.
• Frequent interaction with patients, families, and healthcare staff.

Affirmative Action/EEO Statement

Physicians East, P.A. is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252‑413‑6368 or email [e-mail].

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.