Patient Experience & Scheduling Coordinator

ivyhealth; Dearborn (MI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Full benefits package within first 30–

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab for Kids in Dearborn, MI is seeking a Patient Coordinator to greet patients, manage check-ins, schedule appointments, and handle phone inquiries with a focus on outstanding customer service. You will verify insurance, obtain authorizations, collect payments, and assist with new patient processing in a fast-paced clinic.

We offer a full benefits package starting within the first month, generous PTO and holidays, and bonus incentive opportunities as part of an empowering, inclusive work

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Excel, Word and Outlook.
• Strong time-management and multitasking abilities.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with eagerness to learn and grow.

Responsibilities

• Greet and check-in patients.
• Schedule appointments and coordinate calendars.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and help maintain clinic performance.

Skills

Administrative experience

Time management

Multi-tasking

Customer service

Teamwork

Tools

Microsoft Office

Job description

Ivy Rehab for Kids in Dearborn, MI is seeking a Patient Coordinator to greet patients, manage check-ins, schedule appointments, and handle phone inquiries with a focus on outstanding customer service. You will verify insurance, obtain authorizations, collect payments, and assist with new patient processing in a fast-paced clinic.

We offer a full benefits package starting within the first month, generous PTO and holidays, and bonus incentive opportunities as part of an empowering, inclusive work