Patient Experience & Scheduling Coordinator

Crown Vision Center-Columbia; Columbia Township (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow. You will schedule appointments, verify insurance, and enter data into the EMR while coordinating with care teams to ensure a seamless patient experience.

You’ll need strong organizational and communication skills, a patient-centered approach, and the ability to work collaboratively across departments in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR systems.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) focused on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsibilities

• Greet patients, customers, and vendors; act as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance eligibility and entry of patient demographics in EMR.
• Explain coverage and patient financial responsibility to patients.
• Prepare charts and documents for visits to support flow.
• Record charges and payments into EMR and reconcile balances.
• Run reports to ensure accurate billing and up-to-date records.
• Monitor patient flow and adjust schedules to reduce bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support recall and retention outreach with annual and medically necessary appointments.
• Maintain a clean, organized front office environment.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Attention to detail

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

EMR (practice management systems)

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow. You will schedule appointments, verify insurance, and enter data into the EMR while coordinating with care teams to ensure a seamless patient experience.

You’ll need strong organizational and communication skills, a patient-centered approach, and the ability to work collaboratively across departments in a fast-paced setting.