Patient Care & Scheduling Coordinator

RadNet, Inc.; Bryan (OH); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across care teams for a smooth visit.

The role emphasizes proactive communication, schedule optimization, and insurance verification within the EMR, aiming to deliver high-quality patient experiences in a fast-paced environment. This is a full-time, on-site position with growth opportunities and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments with provider schedule optimization, including cancellations and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Maintain understanding of insurance plans and communicate coverage and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments into EMR; allocate balances and support claim submission.
• Run reports and ensure charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules; communicate and adjust as needed.
• Communicate wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions.
• Support patient retention through follow-up and recall for annual and necessary appointments.
• Assist in maintaining an organized, clean front office; perform other duties as assigned.

Skills

Strong organizational skills

Excellent communication

Team collaboration

Proactive issue identification

Maintaining confidentiality

Basic computer literacy

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across care teams for a smooth visit.

The role emphasizes proactive communication, schedule optimization, and insurance verification within the EMR, aiming to deliver high-quality patient experiences in a fast-paced environment. This is a full-time, on-site position with growth opportunities and comprehensive benefits.