Patient Experience & Scheduling Coordinator

Professional Physical Therapy; Cliffside Park (NJ); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus

Health insurance

Life insurance

401k

Employee assistance program

Employee discounts

Referral program

PTO

Job summary

Professional Physical Therapy in Cliffside Park, NJ is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a positive experience with exceptional service.

The role involves greeting patients, answering phones, scheduling appointments, completing registrations, discussing insurance and payments, and collecting balances while supporting clinical administrative tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Customer service

Administrative

Communication

Attention to detail

Multitask

Computer skills

Education

High school diploma or equivalent

Job description

Professional Physical Therapy in Cliffside Park, NJ is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a positive experience with exceptional service.

The role involves greeting patients, answering phones, scheduling appointments, completing registrations, discussing insurance and payments, and collecting balances while supporting clinical administrative tasks in a fast-paced environment.