Patient Experience & Scheduling Coordinator

Professional PT; New York (NY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT, a leading provider of physical, occupational, and hand therapy, is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a positive patient experience.

Responsibilities include greeting patients, answering phones, scheduling appointments, and handling registrations and data entry, with benefits such as medical/dental/vision insurance and a 401k offering.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy, is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a positive patient experience.

Responsibilities include greeting patients, answering phones, scheduling appointments, and handling registrations and data entry, with benefits such as medical/dental/vision insurance and a 401k offering.