Patient Experience Coordinator | Front Desk & Scheduling

Professional Physical Therapy; New York (NY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT in New York seeks a Patient Care Coordinator to be the first point of contact for patients and ensure a positive experience. The role focuses on exceptional customer service, scheduling, and smooth administrative workflow in a healthcare setting.

The incumbent will greet patients, answer phones, assist with registrations, discuss insurance, collect copays, and handle day-to-day administrative tasks with strong communication and attention to detail.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

Professional PT in New York seeks a Patient Care Coordinator to be the first point of contact for patients and ensure a positive experience. The role focuses on exceptional customer service, scheduling, and smooth administrative workflow in a healthcare setting.

The incumbent will greet patients, answer phones, assist with registrations, discuss insurance, collect copays, and handle day-to-day administrative tasks with strong communication and attention to detail.