Eye Care Experience Coordinator

EssilorLuxottica; Coventry (RI); On-site; USD 38,000 - 48,000; Full time

Job summary

EssilorLuxottica's Coventry Eye Care practice seeks a full-time administrative coordinator to support doctors, visitors, and patients. You will coordinate daily office operations to ensure a seamless patient experience and act as a liaison between clinical and administrative functions in a busy eye care setting.

The role emphasizes greeting patients, scheduling, communication, and HIPAA-compliant handling of confidential information. Experience in healthcare administration is preferred.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments in person or by phone to optimize patient and provider time.
• Notifies doctor/provider of patient arrival and delays to keep appointments on track.
• Facilitates reminder calls for appointment confirmation and order pickup notification.
• Maintains confidentiality of medical, personal, and financial information per HIPAA.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

High School diploma

Tools

POS systems

Patient record systems

Office software

Job description

EssilorLuxottica's Coventry Eye Care practice seeks a full-time administrative coordinator to support doctors, visitors, and patients. You will coordinate daily office operations to ensure a seamless patient experience and act as a liaison between clinical and administrative functions in a busy eye care setting.

The role emphasizes greeting patients, scheduling, communication, and HIPAA-compliant handling of confidential information. Experience in healthcare administration is preferred.