Patient Experience & Scheduling Coordinator

Mercy Physician Services, Inc.; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Physician Services, Inc. seeks a friendly medical office assistant to support patient-centered care. You will handle phones, schedule visits, collect payments, and maintain accurate records in Epic.

Responsibilities include confirming appointments, processing insurance information, handling mail, and collaborating with care teams to ensure smooth patient flow. Prior experience in a medical office and strong communication are preferred.

Qualifications

• Word processing/computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).

Responsibilities

• Answers the telephone in a friendly, prompt manner.
• Schedules, cancels, reschedules and confirms patient visits.
• Retrieves messages and handles mail and correspondence.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant.
• Balances entry of charges and payments with daily reports and makes corrections.
• Registers patient in Epic and collects accurate demographic information.

Skills

Word processing/computer knowledge

Medical terminology

Effective communication skills

Insurance knowledge (Title 19/Medicare

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

Job description

Mercy Physician Services, Inc. seeks a friendly medical office assistant to support patient-centered care. You will handle phones, schedule visits, collect payments, and maintain accurate records in Epic.

Responsibilities include confirming appointments, processing insurance information, handling mail, and collaborating with care teams to ensure smooth patient flow. Prior experience in a medical office and strong communication are preferred.