Patient Scheduling & Coordination Specialist

Mercy Cedar Rapids; Saint Paul (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Mercy seeks a Scheduling Coordinator to support patient scheduling and clerical tasks under a licensed nurse. You will coordinate appointments, handle patient and staff communications, and assist with data entry and information packets.

Within Gastroenterology, you will document telephone encounters in the EMR, run requested reports, update procedural schedules, and help with patient transfers and chart preparation.

Qualifications

• Two years health care/clinical, customer service and/or secretarial experience preferred
• Strong computer skills required
• High School Diploma or equivalent required
• Medical Assisting Diploma, or Associate of Applied Science Degree preferred
• Medical Terminology strongly preferred
• American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire. Not required in Patient Access department.

Responsibilities

• Places, receives and handles telephone communications with patients and staff courteously, accurately and timely
• Coordinates scheduling patients
• Handles mailings, data entry, preparing data for information/procedural packets
• Organizes and prioritizes daily work effectively
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
• Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
• Follows Mercy’s safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
• Documents telephone encounters in the electronic medical record in Gastroenterology Clinic
• Completes data entry from procedural records in an accurate and timely fashion
• Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
• Implements changes and assists with revisions on patient orders and requests
• Receives and directs visitors within the department as indicated
• Provides limited assistance during patient transfers
• Enters medication orders per the direction of the physician in the electronic medical record
• Reviews and updates procedural schedules daily
• Responds to real/potential problems based on urgency related to procedural schedule
• Prepares charts 2-3 days in advance

Skills

Customer service

Communication

Data entry

Team collaboration

Education

High School diploma

Medical terminology

Tools

EMR systems

Job description

Mercy seeks a Scheduling Coordinator to support patient scheduling and clerical tasks under a licensed nurse. You will coordinate appointments, handle patient and staff communications, and assist with data entry and information packets.

Within Gastroenterology, you will document telephone encounters in the EMR, run requested reports, update procedural schedules, and help with patient transfers and chart preparation.