Patient Service & Scheduling Specialist

Mercy; Springfield (MO); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Matching retirement plan

Job summary

Mercy is hiring for a patient access/appointment scheduling role. The candidate will schedule patient appointments, take messages, and share visit instructions while maintaining a calm, friendly demeanor. Strong phone etiquette and professional attitude are essential in delivering excellent customer service.

Qualifications include a High School Diploma or equivalent and customer service experience. Basic computer skills and 60 wpm typing speed are required, with a focus on accuracy and

Qualifications

• High School Diploma or Equivalent is required.
• Customer Service experience is required.
• Basic computer skills and data entry are needed.
• Must be professional, courteous, compassionate, capable of multitasking, and able to type 60 wpm.

Responsibilities

• Schedule patient appointments.
• Take patient messages.
• Provide general information about visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude.
• Deliver excellent customer service with exceptional telephone etiquette.

Skills

Customer service

Typing 60 wpm

Data entry

Multi-tasking

Professional attitude

Education

High School Diploma or Equivalent

Job description

Mercy is hiring for a patient access/appointment scheduling role. The candidate will schedule patient appointments, take messages, and share visit instructions while maintaining a calm, friendly demeanor. Strong phone etiquette and professional attitude are essential in delivering excellent customer service.

Qualifications include a High School Diploma or equivalent and customer service experience. Basic computer skills and 60 wpm typing speed are required, with a focus on accuracy and