Healthcare Office Intern: Patient Access & Scheduling

Mercy Medical Center, Baltimore, MD; Mays Chapel (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Mental health resources

Disability benefits

Employee discounts

Job summary

Mercy Medical Center invites applications for an internship-focused role in patient access, prioritizing accurate information collection and a welcoming office image. You will respond professionally to patients, staff, and others in line with Mercy's philosophy, using multiple channels to schedule appointments and document actions in the system.

The role emphasizes strong customer service, organization, and clear communication with patients via phone, email, and Epic.

Qualifications

• High school diploma or GED required (or currently enrolled in HS with literacy assessment).
• Excellent customer service skills are essential.
• Ability to communicate using multiple tools (phone, email, Epic).
• Ability to document attempts in appropriate software per protocols.
• Ability to schedule patient appointments per practice protocol.

Responsibilities

• Perform basic office functions to facilitate patient access.
• Use customer service skills to contact patients by phone, Epic software, texting, or email to schedule appointments.
• Document attempts in Epic and other software as indicated.
• Schedule appointments per practice protocol.

Skills

Customer service

Communication across tools

Schedule appointments

Education

High school diploma or GED

Tools

Epic Software

Job description

Mercy Medical Center invites applications for an internship-focused role in patient access, prioritizing accurate information collection and a welcoming office image. You will respond professionally to patients, staff, and others in line with Mercy's philosophy, using multiple channels to schedule appointments and document actions in the system.

The role emphasizes strong customer service, organization, and clear communication with patients via phone, email, and Epic.