Patient Experience Coordinator | Front Office

Mindpath Health Medical Group; San Jose (CA); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

PTO 15 days per year

Parental leave

Job summary

Mindpath Health is seeking a Front Office Coordinator for our San Jose office to deliver exceptional patient service, manage front desk operations, and support clinical staff using EMR/EHR and practice management systems.

You will schedule, collect payments, verify demographics, and handle communications with patients while maintaining confidentiality and a patient-centered environment. This full-time onsite role offers growth within mental health services.

Qualifications

• Experience using EMR/EHR and/or practice management systems required
• High school diploma or equivalent
• 2+ years of clerical/administrative/front office coordination experience
• 1+ year of customer service experience, preferably in healthcare
• Proficiency with Microsoft Office, multiline phones, accurate data entry
• Strong interpersonal and communication skills
• Empathy and compassion for patients with mental health needs
• Ability to stay calm and professional with upset patients/families
• Strong organizational skills and attention to detail
• Ability to work both independently and as a team
• Confidentiality of PHI must be maintained

Responsibilities

• Serve as first point of contact for patients and visitors
• Schedule appointments and manage calls/messages for clinical staff
• Collect co-pays and balances; explain paperwork and forms
• Verify and update patient demographics and insurance information
• Explain Mindpath Health policies and services to patients
• Escalate issues to ensure patient safety and satisfaction
• Support clinicians with arrivals, scheduling changes, and admin tasks
• Collaborate with front office, clinical teams and leadership
• Identify patient satisfaction concerns and contribute to resolutions
• Maintain compliance with patient privacy standards

Skills

EMR/EHR

MS Office

Customer service

Phone systems

Data entry

Interpersonal skills

Empathy

Communication

Organization

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Mindpath Health is seeking a Front Office Coordinator for our San Jose office to deliver exceptional patient service, manage front desk operations, and support clinical staff using EMR/EHR and practice management systems.

You will schedule, collect payments, verify demographics, and handle communications with patients while maintaining confidentiality and a patient-centered environment. This full-time onsite role offers growth within mental health services.