Part-Time Patient Experience Specialist – Echo Lab

Boston Children's Hospital; Boston (MA); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental

Child care and student loan subsidies

Time off

403(b) Retirement Savings plan

Pension

License/Certification reimbursement

Cell phone plan discounts

Transit discounts

Job summary

Boston Children’s Hospital is seeking an on-site Administrative Assistant for the Echo Lab to support daily administrative operations, scheduling, and patient flow coordination. You will collaborate with clinicians, families, and external partners to ensure smooth services and high-quality patient experiences.

Under supervision, you will handle calendars, meetings, documents, and routine tasks while contributing to process improvements.

Qualifications

• Minimum high school education; basic computer skills and concepts.
• Strong customer-service orientation and ability to resolve problems.
• Clear, effective written and verbal communication with empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive, effective customer service to patients and families.
• Coordinate scheduling and monitor daily flow to optimize operations.
• Assist with patient flow, handoffs, and team huddles for coordinated care.
• Manage calendars, meetings, documents, and routine clerical tasks.
• Support staff training on systems and workflows.
• Utilize phone, email, Office tools, and scheduling/billing applications.
• Support process-improvement initiatives and update procedures as needed.

Skills

Customer service

Communication

Attention to detail

Empathy

Teamwork

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Boston Children’s Hospital is seeking an on-site Administrative Assistant for the Echo Lab to support daily administrative operations, scheduling, and patient flow coordination. You will collaborate with clinicians, families, and external partners to ensure smooth services and high-quality patient experiences.

Under supervision, you will handle calendars, meetings, documents, and routine tasks while contributing to process improvements.