Patient Experience Scheduler — Weekdays (Clinic)

Fairview Health Services; Minneapolis (MN); On-site; USD 37,000 - 46,000; Full time

Job summary

Fairview Health Services is hiring an ambitious Clinic Appointment Coordinator - Scheduler to join the Clinics and Surgery Center in Minneapolis, MN. This 1.0 FTE role supports patient check-out, scheduling, and care coordination, ensuring a smooth flow of visits and a positive patient experience.

The successful candidate will manage phones, reschedule lists, and work with the care team to meet patients' needs with professionalism and courtesy during clinic visits and related interactions.

Qualifications

• 1 year of customer service experience working with the public.
• Post HS education or training with basic medical terminology and keyboarding skills.

Responsibilities

• Coordinate and schedule follow-up and future appointments after patient visits.
• Assist with patient check-out, answers to clinic phones, in-basket messages.
• Ensure interpreter services are available when needed.
• Communicate effectively with care team to support patient care processes.

Skills

Customer service

Education

Post-HS education with medical terminology and keyboarding

Job description

Fairview Health Services is hiring an ambitious Clinic Appointment Coordinator - Scheduler to join the Clinics and Surgery Center in Minneapolis, MN. This 1.0 FTE role supports patient check-out, scheduling, and care coordination, ensuring a smooth flow of visits and a positive patient experience.

The successful candidate will manage phones, reschedule lists, and work with the care team to meet patients' needs with professionalism and courtesy during clinic visits and related interactions.