Clinic Appointment Coordinator

Fairview Health Services; Minneapolis (MN); On-site; USD 37,000 - 46,000; Full time

Job summary

Fairview Health Services is hiring an ambitious Clinic Appointment Coordinator - Scheduler to join the Clinics and Surgery Center in Minneapolis, MN. This 1.0 FTE role supports patient check-out, scheduling, and care coordination, ensuring a smooth flow of visits and a positive patient experience.

The successful candidate will manage phones, reschedule lists, and work with the care team to meet patients' needs with professionalism and courtesy during clinic visits and related interactions.

Qualifications

• 1 year of customer service experience working with the public.
• Post HS education or training with basic medical terminology and keyboarding skills.

Responsibilities

• Coordinate and schedule follow-up and future appointments after patient visits.
• Assist with patient check-out, answers to clinic phones, in-basket messages.
• Ensure interpreter services are available when needed.
• Communicate effectively with care team to support patient care processes.

Skills

Customer service

Education

Post-HS education with medical terminology and keyboarding

Job description

Job Overview

Fairview has an immediate opening for a Clinic Appointment Coordinator - Scheduler to join our Clinics and Surgery Center (CSC) located in Minneapolis, MN. This is a 1.0FTE (80 hours per two weeks pay period), benefits-eligible opening. Clinic Hours of Operation are Monday-Friday 7:00AM-5:30PM. NO WEEKENDS!

Clinic coordinators are a valuable member of our care team and are resposible to ensure that patients, their families and guests have an unparalled excellent experience at the CSC. Each member of the clinic coordinator team is responsible for ensuring efficient operation of patient check-out processes for the clinics they support. The team works collaboratively with clinic management and staff to support the business needs of the clinic which include, but is not limited to: working wait/reschedule list, answering clinic phones, working In-basket messages, check-out, scheduling, clinic faxes, and work queue reports. The clinic coordinator actively uses and embrace technological enhancements to support their role. They maintain a patient friendly and welcoming disposition when interacting with patients and their family. They utilize strong customer service skills and promote the organizational philosophy of patient centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.

Responsibilities

• Maintains awareness of multiple competing situations and prioritizes to assure patient/guest needs are met, while maintaining a pleasant, friendly demeanor.
• Monitors Care Connect information and intervenes with patient if the care team is delayed, and assists the patient care team as necessary.
• Assure that appropriate interpreter services are present if needed
• Accurately coordinates and schedules follow up and/or future appointments and/or procedures following patient visit with provider.
• Rescheduling appointments: Monitor reschedule list for appointments in a timely manner, contact patient, ensures provider availability, and finalize appointment.
• Communicates effectively with all members of the care team and across departments to ensure patient care process.
• Meets the needs of the patient and involves patient care team and management when necessary

Required Qualifications

• Combination Education & Experience Post HS education or training with basic medical terminology and keyboarding skills.
• 1 year of customer service experience working with the public.

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme-local-1164-spa

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status