Patient Experience Scheduler

University of Southern California; Las Vegas (NV); Sur place; USD 29 000 - 41 000; Plein temps

Résumé du poste

The University of Southern California Health Center seeks a Scheduler to perform clerical and reception duties, schedule patient appointments, answer phones, and assist with patient registration and insurance verification. You will be the first point of contact, delivering courteous service and guiding patients through the intake process within a busy clinical setting.

The role requires strong customer service skills, knowledge of medical terminology, and the ability to coordinate with

Qualifications

• High school diploma or equivalent.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsabilités

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions.
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy.
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
• Answer telephone promptly and in a polite professional manner.

Connaissances

Customer service

Medical terminology

Interview patients

Communication with physicians

Formation

High school diploma or equivalent

Description du poste

The University of Southern California Health Center seeks a Scheduler to perform clerical and reception duties, schedule patient appointments, answer phones, and assist with patient registration and insurance verification. You will be the first point of contact, delivering courteous service and guiding patients through the intake process within a busy clinical setting.

The role requires strong customer service skills, knowledge of medical terminology, and the ability to coordinate with