Patient Access & Scheduling Specialist

University of Southern California; Nevada; On-site; USD 29,000 - 41,000; Full time

Job summary

University of Southern California’s Health Center seeks a Scheduler to serve as the front-line contact, managing patient intake and appointment coordination with courteous, professional service. The role includes registering new patients, verifying insurance, and coordinating with physicians, nurses, and staff to ensure smooth patient flow.

The Scheduler will greet patients, answer calls, and provide accurate information about appointments, locations, and provider names.

Qualifications

• Requires a high school diploma or equivalent.
• Understanding medical terminology is essential for patient interaction and documentation.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsibilities

• Acts as the positive face of the Health Center, greeting patients and checking them in.
• Schedules appointments, confirms availability, and reviews appointment details with callers for accuracy.
• Answers phones, directs calls to appropriate departments, and handles patient questions.
• Performs patient registration, insurance verification, and scheduling as needed.
• Maintains electronic medical records and other front desk duties such as filing and sorting.

Skills

Customer service

Medical terminology

Patient interviewing

Team collaboration

Education

High school diploma or equivalent

Job description

University of Southern California’s Health Center seeks a Scheduler to serve as the front-line contact, managing patient intake and appointment coordination with courteous, professional service. The role includes registering new patients, verifying insurance, and coordinating with physicians, nurses, and staff to ensure smooth patient flow.

The Scheduler will greet patients, answer calls, and provide accurate information about appointments, locations, and provider names.