Patient Services Specialist — Healthcare Front Desk

University of Southern California; Los Angeles (CA); Hybrid; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

The University of Southern California’s Biokinesiology and Physical Therapy division in Los Angeles is seeking a Patient Services Specialist to act as the welcoming first contact for patients, both in person and by phone, ensuring a smooth clinic flow.

This fixed-term role, with potential to become permanent, handles appointments, authorizations, insurance questions, billing inquiries, and confidential records while supporting clinical staff in a fast-paced environment.

Qualifikationen

• Experience in a healthcare front desk role and familiarity with authorizations/insurance processes.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with computer systems and data entry.
• Ability to remain professional, compassionate, and detail-oriented under pressure.

Aufgaben

• Be the warm, professional first point of contact for patients—both in person and on the phone.
• Greet, check in, and assist patients with their appointments.
• Process medical authorizations and verify insurance coverage.
• Answer billing and insurance questions with clarity and empathy.
• Schedule and manage patient appointments to keep our clinic running smoothly.
• Maintain accurate patient records with a high degree of confidentiality.
• Support clinical staff with administrative tasks to ensure seamless operations.

Kenntnisse

Front desk exp

Insurance knowledge

Data entry

Customer service

Communication

Confidentiality

Multi-tasking

Ausbildung

High School Diploma

Associate’s Degree

Jobbeschreibung

The University of Southern California’s Biokinesiology and Physical Therapy division in Los Angeles is seeking a Patient Services Specialist to act as the welcoming first contact for patients, both in person and by phone, ensuring a smooth clinic flow.

This fixed-term role, with potential to become permanent, handles appointments, authorizations, insurance questions, billing inquiries, and confidential records while supporting clinical staff in a fast-paced environment.