Patient Services Pro: Care, Scheduling & Insurance

University of Southern California; Glendale (CA); On-site; USD 31,000 - 34,000; Full time

Job summary

University of Southern California Division of Biokinesiology and Physical Therapy is seeking a Patient Services Specialist to manage front-desk duties, schedule appointments, and support billing and insurance tasks. The role emphasizes courteous patient interactions and accurate record-keeping in a fast-paced clinical setting.

The position starts fixed-term with potential to become permanent based on performance and clinic needs, offering exposure to a prestigious academic health system and

Qualifications

• High School Diploma or Associate’s Degree required.
• Experience in a medical front desk role preferred, with familiarity with authorizations/insurance processes.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency with computer systems and data entry.

Responsibilities

• Be the warm, professional first point of contact for patients, in person and on the phone.
• Greet, check in, and assist patients with their appointments.
• Process medical authorizations and verify insurance coverage.
• Answer billing and insurance questions with clarity and empathy.
• Schedule and manage patient appointments to keep the clinic running smoothly.
• Maintain accurate patient records with confidentiality.
• Support clinical staff with administrative tasks to ensure seamless operations.

Skills

Communication skills

Customer service

Organization

Data entry

Computer proficiency

Education

High School Diploma

Associate’s Degree

Job description

University of Southern California Division of Biokinesiology and Physical Therapy is seeking a Patient Services Specialist to manage front-desk duties, schedule appointments, and support billing and insurance tasks. The role emphasizes courteous patient interactions and accurate record-keeping in a fast-paced clinical setting.

The position starts fixed-term with potential to become permanent based on performance and clinic needs, offering exposure to a prestigious academic health system and