Patient Experience Scheduler

BOND MANAGEMENT PARTNERS LLC; Coeur d'Alene (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Curtis Orthodontics is seeking a friendly scheduling coordinator to ensure daily schedules run smoothly and deliver an exceptional patient experience.

You will manage calls, texts, and emails, welcome patients, collect payments, and assist with front desk tasks to support a trusted patient relationship. This is a full-time role requiring strong communication and multitasking with MS Office proficiency.

Qualifications

• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office business application
• High school diploma or GED
• Full time - 4-5 shifts per week (Monday through Friday)

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Skills

Phone etiquette and friendly voice

Multitasking in a busy environment

Verbal and written communication

Team player

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Curtis Orthodontics is seeking a friendly scheduling coordinator to ensure daily schedules run smoothly and deliver an exceptional patient experience.

You will manage calls, texts, and emails, welcome patients, collect payments, and assist with front desk tasks to support a trusted patient relationship. This is a full-time role requiring strong communication and multitasking with MS Office proficiency.