Scheduling Coordinator

BOND MANAGEMENT PARTNERS LLC; Coeur d'Alene (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Curtis Orthodontics is seeking a friendly scheduling coordinator to ensure daily schedules run smoothly and deliver an exceptional patient experience.

You will manage calls, texts, and emails, welcome patients, collect payments, and assist with front desk tasks to support a trusted patient relationship. This is a full-time role requiring strong communication and multitasking with MS Office proficiency.

Qualifications

• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office business application
• High school diploma or GED
• Full time - 4-5 shifts per week (Monday through Friday)

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Skills

Phone etiquette and friendly voice

Multitasking in a busy environment

Verbal and written communication

Team player

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At Curtis Orthodontics, we are looking for an exceptional scheduling coordinator as a key person in carrying out our mission, the scheduling coordinator is responsible for ensuring all daily schedules run smoothly to create an exceptional experience for all patients, fostering a relationship of trust and loyalty. We are looking for a friendly, energetic, happy person that likes to deliver exceptional experiences and exceed expectations.

Summary of Essential Job Functions:

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Position Requirements:

• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office business application
• High school diploma or general education degree (GED)
• Full time - 4-5 shifts per week (Monday through Friday)

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.